- Which brands of imported valves does ShopValves sell?
- ShopValves is a cooperating distributor of Spirax Sarco steam system products, and also supplies imported industrial valves and steam system components from Armstrong, Gestra, Fisher, KITZ, Yoshitake and other brands. The range covers twelve product categories including steam traps, pressure reducing valves, control valves, isolation valves and flowmeters. All products are genuine imported goods with full technical documentation and sizing support.
- How do I request a quote?
- Use the inquiry form on our website, email sales@shopvalves.com, call +86-15901505113, or message us on WhatsApp with the product model, size, pressure rating and quantity. Our sales engineers reply within two business days. We are a registered export trading company and can issue the corresponding trade documents and invoices - please confirm the details with your sales contact.
- What are the lead times and shipping options?
- Common models are in stock and ship as soon as payment is confirmed; lead times for bulk or non-standard products are set by contract. We ship worldwide from our warehouse in China by international sea freight, air freight or express courier. Freight is quoted per order based on actual weight, volume and destination, with no hidden charges.
- Which payment methods do you accept?
- For business (B2B) customers we support standard international trade payment methods including bank wire transfer (T/T). The exact method, currency and payment terms are confirmed per order or contract. Before ordering, our sales team confirms price, freight and payment terms with you item by item.
- Can I return goods? What about warranty?
- We sell to business customers (B2B) on standard export trade terms, so there are no returns for reasons of taste or change of mind - please confirm models and specifications before ordering, and take advantage of our free pre-sales sizing support. Quality exception: if goods arrive with manufacturing defects, do not match the order, or were shipped in error or incompletely, contact us within 14 days of receipt with your order number and photos; after verification we arrange free replacement or refund at our cost. All products are genuine and covered by the manufacturer's original warranty.
- How do I choose the right valve model?
- Each product page includes a technical specification table and downloadable factory datasheets (PDF), and you can filter by medium, pressure, size and connection type. For sizing help, send our sales engineers your operating parameters (medium, temperature, pressure, flow rate, pipe size) and we will recommend a suitable model and confirm availability. You can also browse the product categories to compare series.
- Do you provide technical documentation and after-sales support?
- Yes. Product pages carry factory technical manuals and installation instructions (PDF). Before and after purchase you can reach our sales engineers by email, phone or WhatsApp. For installation, commissioning or troubleshooting we coordinate manufacturer technical resources or provide remote guidance; the exact scope is defined in your contract.
